Returns
We offer a 30-day return policy. If 30 days have passed since your day of purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned: hazardous materials or flammable liquids/gases cannot be returned.

Additional non-returnable items: 

• Gift cards
• Some health and personal care items
• Sale items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Original shipping fees are non-refundable. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. If this is the case, please reach out to us as soon as possible so that we can evaluate the issue and make it right.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first wait a couple of days then check your bank account again. If the refund still does not apply then contact your credit card company or payment processor as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@theartofshaving.ca

Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, all sale items are not eligible for refunds or exchanges. A product/item is considered on sale if it has been marked down or a promotional offer has been used on the order containing that product/item. 

Return to Sender
If an order is shipped to the address provided at checkout and is not deliverable due to incomplete address, or is not picked up by the customer as indicated by the tracking number within the designated number of days as outlined by the courier, the order will be returned to Sender. In this case, the order will be refunded minus any shipping fees paid once it has been received back at our warehouse. If no shipping fees were paid, a set amount of $9.95CAD will be deducted from the refund to cover the additional shipping fees incurred. If the customer wishes to have the package re-shipped, an additional fee of $9.95CAD must be paid by the customer. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@theartofshaving.ca and wait for a response via email.

Cancelled Orders
We reserve the right to cancel orders at any time without cause. Orders that are unable to be verified after contacting the customer will be canceled after 5 business days. Customers will receive notification via email of any order changes or cancellations.