Customers have the option to purchase Shipping Insurance for $2.99. If Shipping Insurance is purchased, your order will be protected from damage, theft, and loss during transit. Shipping Insurance does not protect packages that have been lost or stolen once delivered. To make a claim on your Shipping Insurance, contact us at orders@theartofshaving.ca and identify your situation with our customer service team. If deemed eligible and Shipping Insurance is valid, then we will reship your order to you following our processes.