Shipping

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We offer free shipping on all Canadian orders over $100 before taxes, after discounts. A flat shipping rate of $10 will be applied to all Canadian orders under $100, Express Shipping available at a flat rate of $15. All orders ship Standard UPS. All orders to PO Boxes will automatically ship Canada Post. Some rules and conditions may apply.

Returns

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We offer a 30-day return policy. If 30 days have passed since your day of purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned: hazardous materials or flammable liquids/gases cannot be returned.

Additional non-returnable items: 

• Gift cards
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first wait a couple of days then check your bank account again. If the refund still does not apply then contact your credit card company or payment processor as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@theartofshaving.ca

Sale items (if applicable)

Only regular-priced items may be refunded. Unfortunately, all sale items are not eligible for refunds or exchanges. 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@theartofshaving.ca and wait for a response via email before sending your item to 1965 Pier Mac Way, Kelowna BC, V1V 0C1.